Frequently Asked Questions

Jewellery

Where do you buy your jewellery?

All of our pieces are designed and handmade by our founder Maisie. We source our materials from bead suppliers and other small business across the world, we often find the most gorgeous unique beads from independent shops.

What materials do you use?

At Sandy Pearl we want to create quality and long lasting jewellery pieces. We use gold filled and gold stainless steel metals. And always freshwater pearls. We love that freshwater pearls are individual and unique making each piece different from the next. We also use a range of beads such as glass seed beads, natural stone beads and heishi beads.

What is the difference between stainless steel and gold filled?

Firstly we use these two components in our jewellery as they are a more durable alternative to gold plating. After comparing both stainless steel and gold plating we found that gold plating tarnished very fast, but stainless steel held its shine and gold colour in water and through continuous wear.

Stainless Steel

A layer of gold of a stainless steel base. When cared for properly, this metal won’t fade quickly. It’s also hypoallergenic, durable and perfect for daily use.

Gold filled

A layer of 14Kt gold mechanically bonded under heat and pressure to one or more supporting base metals. These are considered lifetime products and achieves the high quality and durability we strive for.

Sustainability

Sustainability was always one of our most important features when creating Sandy Pearl. However, being a small jewellery brand, we are aware that not all our materials are sustainable, therefore we do our best to compensate in other areas of our business. We use 100% plastic free, eco friendly packaging from sustainable suppliers. All of our pieces are made to order to prevent overproducing. We support local and sustainable business by purchasing materials and packaging. As Sandy Pearl grows we have plans for the future, to grow this list and increase our sustainability.

Shipping

When will my new jewellery item be shipped?

All of our pieces are handmade to order. Because of this we have a 3-5 working day shipping time. All UK parcels are sent out using Royal Mail 1st class, therefore they should arrive 2-3 days after shipping.

Do you ship outside of the UK?

We do, we now ship to the across Europe, and United States! We hope to extend to more destinations soon. In some countries outside of the UK you may be charged tax and duties for importing goods. Please note that unless duties have been prepaid, payable import taxes and duties are the responsibility of the customer. Please check with your local customs to get an idea of any duties or taxes that may apply.

I just pre-ordered an item when will I get it?

Pre-Order items are items that you can order in advance, they aren’t currently in stock so will take longer to create and ship. All of our pre-ordered items will be shipped on the 15th of December with 48 hour shipping.

Returns

Can I return my jewellery piece?

We accept returns on necklaces, bracelets and rings if they are faulty or damaged or if you simply change your mind. We do not accept returns on personalised jewellery or earrings. The items must be returned within a 14 day period from the date of sale with all tags and original packaging. We accept exchanges for items at the same price or below, and refunds.